Terms of Service

These Terms of Service ("Terms") govern your use of the auralocksmith.com website and the locksmith services provided by Aura Locksmith LLC ("Aura Locksmith," "we," "us," or "our"). By requesting service from us, you agree to these Terms.

Aura Locksmith provides residential, commercial, and mobile locksmith services in Brooklyn and the surrounding New York City area, including lockouts, lock repair, installation, replacement, rekeying, and smart lock installation.

We are a NYC Department of Consumer and Worker Protection licensed locksmith. License #2113111-DCA. Our license is posted at our store location at 3203 Quentin Rd, Brooklyn, NY 11234.

Prices quoted by phone, email, or through our website are estimates only. The final price for any job depends on the hardware required, the condition of the existing lock or door, and the time and labor involved, and will be confirmed on site before work begins. You will always be informed of the final price before we proceed.

Submitting a request through our website or by phone is not a guarantee that service will be available at a specific time. Mobile and after-hours service is subject to technician availability. Estimated response times are not guaranteed.

For your safety and the security of the property, we require valid government-issued identification and reasonable proof of ownership or tenancy (such as a lease, deed, or utility bill) before performing lockout, rekey, or lock change services on a residence or vehicle. We reserve the right to refuse service if we cannot verify your authority to request work on the property.

Payment is due upon completion of service unless other arrangements have been agreed in writing in advance. We accept the payment methods listed at our store and on invoices.

Aura Locksmith performs work using reasonable care and standard industry practices. We are not responsible for pre-existing damage to doors, frames, locks, or property, or for damage that results from forced-entry methods that you authorize when non-destructive entry is not possible. To the maximum extent permitted by law, our total liability for any claim arising from services performed is limited to the amount you paid for the specific service in question.

New hardware we install is covered by the manufacturer's warranty. Our workmanship is warrantied for a reasonable period following service; contact us with any concerns and we will work with you in good faith to address them.

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any disputes shall be brought in the state or federal courts located in Kings County, New York.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Questions about these Terms? Contact us at: