Question 1

Do I need ID for a lockout?

Ali Akbar · Accepted Answer

Yes. For lockout, rekey, and other access-related services, we ask for government-issued ID and reasonable proof of ownership, occupancy, or authorization (such as a lease, deed, recent mail, or utility bill at the address) before we open the door. This protects property owners and is standard NYC locksmith practice.

Question 2

Are you licensed?

Ali Akbar · Accepted Answer

Yes. Aura Locksmith is a NYC licensed locksmith. License #2113111-DCA, issued by the NYC Department of Consumer and Worker Protection. Aura Locksmith LLC is a New York limited liability company.

Question 3

Do you have a storefront?

Ali Akbar · Accepted Answer

Yes. Our storefront is located inside Quentin Hardware & General Supply at 3203 Quentin Rd, Brooklyn, NY 11234. Walk-ins are welcome during store hours.

Question 4

Do you install smart locks?

Ali Akbar · Accepted Answer

Yes. We install and set up keypad, Wi-Fi, and Bluetooth smart locks for residential and commercial doors. See our services page for details.

Question 5

Do you rekey locks?

Ali Akbar · Accepted Answer

Yes. We rekey existing locks so old keys no longer work. This is common after moving in, losing a key, or tenant turnover. Bring the lock to our storefront, or we can come to you within Brooklyn.

Question 6

Do you make mailbox keys?

Ali Akbar · Accepted Answer

Yes. We duplicate mailbox keys in-store on real key-cutting machines, along with house, apartment, office, and specialty keys.

Question 7

What neighborhoods do you serve?

Ali Akbar · Accepted Answer

We serve Brooklyn, with mobile service to Marine Park, Midwood, Flatlands, Mill Basin, Sheepshead Bay, Gravesend, Bensonhurst, and nearby neighborhoods.

Question 8

How much does a lockout cost?

Ali Akbar · Accepted Answer

Pricing depends on the lock type, time of day, and your location. Call us first and we'll give you a quote before we come out. No work starts and no charges apply until you approve the price in person.

Question 9

Can you open the door without drilling?

Ali Akbar · Accepted Answer

For most standard residential locks, yes. We try picking and non-destructive bypass first. Drilling is a last resort, and only with your permission after we explain why.

Question 10

Do you work on high-security locks like Medeco, Mul-T-Lock, or ASSA?

Ali Akbar · Accepted Answer

Yes. We install, rekey, and service high-security cylinders, and can duplicate restricted keys with the proper authorization card from the original owner.

Question 11

Do you service NYCHA apartments?

Ali Akbar · Accepted Answer

Yes. We're familiar with NYCHA housing hardware and the standard apartment locks used across Brooklyn buildings.

Question 12

Can you change locks after a breakup, roommate move-out, or eviction?

Ali Akbar · Accepted Answer

Yes. We can rekey your existing locks or install new ones the same visit. We ask for government-issued ID and proof of occupancy or ownership before doing the work.

Question 13

Do you install panic bars and commercial door hardware?

Ali Akbar · Accepted Answer

Yes. Panic bars, door closers, mortise locks, electric strikes, magnetic locks, and master key systems for storefronts, offices, and property managers.

Question 14

Do you make car keys?

Ali Akbar · Accepted Answer

No. We don't cut or program automotive keys or transponders. We focus on residential, commercial, and mailbox locksmith work.

Question 15

What payment methods do you accept?

Ali Akbar · Accepted Answer

Cash, major credit and debit cards, and common contactless payments. You get a receipt for every job.

Question 16

Do you offer a warranty on parts and labor?

Ali Akbar · Accepted Answer

Yes. Hardware carries the manufacturer's warranty, and we stand behind the labor on any installation or repair we perform.

Question 17

Are you insured?

Ali Akbar · Accepted Answer

Yes. Aura Locksmith LLC carries general liability insurance.

Frequently Asked Questions