Question 1

Do I need ID for a lockout?

Accepted Answer

Yes. For lockout, rekey, and other access-related services, we ask for government-issued ID and reasonable proof of ownership, occupancy, or authorization — such as a lease, deed, recent mail, or utility bill at the address. This protects property owners and is standard NYC locksmith practice.

Question 2

Are you licensed?

Accepted Answer

Yes. Aura Locksmith is a fully NYC licensed locksmith — NYC Department of Consumer and Worker Protection license #2113111-DCA. Aura Locksmith LLC is a New York limited liability company.

Question 3

Do you have a storefront?

Accepted Answer

Yes. Our storefront is located inside Quentin Hardware & General Supply at 3203 Quentin Rd, Brooklyn, NY 11234. Walk-ins are welcome during store hours.

Question 4

Do you install smart locks?

Accepted Answer

Yes. We install and set up keypad, Wi-Fi, and Bluetooth smart locks for residential and commercial doors. See our services page for details.

Question 5

Do you rekey locks?

Accepted Answer

Yes. We rekey existing locks so old keys no longer work — common after moving in, losing a key, or tenant turnover. Bring the lock to our storefront, or we can come to you within Brooklyn.

Question 6

Do you make mailbox keys?

Accepted Answer

Yes. We duplicate mailbox keys in-store on real key-cutting machines, along with house, apartment, office, and specialty keys.

Question 7

What neighborhoods do you serve?

Accepted Answer

We serve Brooklyn, with mobile service to Marine Park, Midwood, Flatlands, Mill Basin, Sheepshead Bay, Gravesend, Bensonhurst, and nearby neighborhoods.

Frequently Asked Questions